We're committed to delivering a quality product which runs
on your machine and doesn't crash unless you want it to. If you have
trouble with the program, the installation, or the layouts, here are some
places to look for help:
- Readme. The Readme file installed in
your TrainPlayer directory has up-to-date details about known problems,
tips, version history, and other information. You can view the file
from the Start menu, under TrainPlayer.
- Web. The support page at
www.trainplayer.com/Site2/support.htm
has a list of Frequently-Asked Questions which cover many common
problems.
- User groups and forums. There is a
TrainPlayer Forum
on Yahoo Groups, started by our users. TrainPlayer users visit many other forums too, such as
trains.com and
rec.models.railroad. If you have a problem, try posting a question
to one of these.
- Send e-mail. Lines are open:
support@trainplayer.com.
- Send U. S. Mail. TrainPlayer, 722
Pradera Way, San Ramon, CA 94583.
- If you find a bug in the program or the layouts, send
e-mail with the details and we'll try to fix it in an upcoming version.
The e-mail should include the program version and operating system you are
using, and a layout (.rrw) file if necessary to reproduce the problem.
- Please do not contact Kalmbach
with any
TrainPlayer questions.